All subscription changes must be made before your weekly renewal is processed.
If your renewal has already processed, that week’s order is confirmed and cannot be canceled or refunded. Any changes will apply to the next billing cycle.
Because we operate on a small-batch production model, renewals secure ingredient purchasing and kitchen scheduling for that week.
This deadline exists because we order ingredients and begin production immediately after.
You can pause or cancel your subscription anytime from your account dashboard:
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Log in to My Account
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Go to My Subscriptions
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Toggle Pause or Cancel Auto-renew
If you need help, just text or call our support team.
Due to the nature of our service:
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We do not refund charges for weeks already processed or in production.
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Refunds or credits are only issued if there was an error on our side (missing meals, incorrect delivery, quality issues).
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All quality issues must be reported within 24 hours of delivery.
Before starting a dispute with your bank, please contact us first. We resolve concerns quickly and fairly.
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Sunday – 7:00 PM to 2:00 AM
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Wednesday – 7:00 PM to 2:00 AM
Our drivers will leave your meals inside a provided insulated bag near your door. If you have special instructions, let us know by email at info@thehealthykitchenmiami.
Heat in the microwave for 1.5–2 minutes. Add 30-second increments if needed.
Yes — but items like salads and sandwiches freeze best when eaten fresh first.
Yes — coolers and ice packs are provided temporarily for delivery safety; they must be returned.
Leave them outside for pickup, bring them to the kitchen, or schedule a return.
Replacement fees may apply if coolers AND icepacks are not returned.
Order from Wednesday to Tuesday at 11:59 PM for delivery the following Sunday.
Our menu changes weekly and production slots fill fast.
Your meal plan offers a balanced curated menu. For individual dish selection, order à la carte from our weekly menu.
Nutrition info is listed on the side when you click on the meal plan service you’re interested in.
If you have questions not covered here, text us — we’ll walk you through it!